Big Tech




Exploring the Evolution and Future of Big Tech’s AI Assistants

By: Kara Hartnett

Artificial intelligence (AI) has made significant progress in the past few years and AI-powered systems now exist in almost every industry. The field of chatbots is one of the most intriguing applications of AI. Chatbots simulate human conversations and interact with users to offer assistance, answer questions, or entertain them.

Not too long ago, it was laughable to think chatbots could intelligently follow conversations and even make jokes. Companies are now using chatbots to improve customer service, automate repetitive tasks, and engage with their customers. As the technology behind chatbots advances, their capabilities are increasing as well.

Recent years have seen several big tech companies heavily invest in AI chatbot development. For example, Microsoft + OpenAI, Anthropic, Bard + DeepMind, and Facebook's LLaMA are just a few of the giants in this field. AI chatbots have been developed by each of these companies in their own unique way, with different models offering different levels of sophistication and functionality.

Throughout this article, we will examine the differences and similarities between these chatbot experiences. We will also discuss the ongoing debate surrounding open-source versus closed-source chatbots, the recent announcement by Elon Musk about the development of a rival open-source chatbot to OpenAI, and China’s chatbot technologies.

Microsoft's Chatbot Experience

Recently, Microsoft has become one of the most prolific developers of artificial intelligence chatbots, collaborating closely with leading research organizations like OpenAI.

A significant milestone in the field of AI chatbots was the development of the ChatGPT model by Microsoft in 2020. Using deep learning techniques, the ChatGPT model generates natural language responses based on user input.

Compared to previous chatbot models, the ChatGPT model is capable of generating more human-like responses, including questions, answers, and other contextually appropriate text. 

Per ChatGPT when asked the question “Who are you?” it replied, “I am ChatGPT, a large language model trained by OpenAI. My purpose is to answer questions, provide information, and engage in conversations with users. I use natural language processing and machine learning algorithms to understand and generate human-like responses. I am designed to be knowledgeable and helpful, and my responses are based on a vast database of information and knowledge.”

Training on a massive dataset of text allows it to learn and understand human language and conversation nuances. It can even understand the meaning of words in context, use appropriate grammar, and generate coherent and engaging responses.

The success of Microsoft's ChatGPT model and other chatbots has inspired further research in the field of natural language processing. This has contributed to the development of more advanced AI chatbot models.

Researchers are now exploring techniques to train models on even larger datasets, improving their ability to understand human language and generate more natural responses.

Claude: Anthropic’s Response to ChatGPT

Anthropic is an AI startup created by former OpenAI employees who left the company as a result of disagreements about its direction. By using a technique developed by Anthropic called "Constitutional AI," Claude improves many aspects of the original ChatGPT model.

Based on concepts such as charity, non-maleficence, and autonomy, Anthropic developed a list of ten principles to guide Claude's actions. In accordance with these principles, Anthropic trained a system to write answers to questions. Claude was produced using the most consistent responses from a large pool of possible answers.

Although Claude is not perfect and has some of ChatGPT's shortcomings, such as delivering responses that do not match scheduled constraints, it is designed for users who do not know the answer to a difficult question. Google even has great hopes for this technology as they have made an initial $300 million investment

Tests reveal that it is also better at telling jokes than ChatGPT, which is a significant feat since humor is such a difficult concept for AI systems to grasp. Claude is currently available only as a closed beta version, accessible through a Slack integration. Despite this, the development of Claude represents an exciting step forward in AI chatbot development.

Bard + DeepMind: Google’s Chatbot

Google announced its own chatbot Bard, created by partnering with the intelligence research laboratory DeepMind. This collaboration is making the AI chatbot wars really take off. 

This model, known as Bard + DeepMind, combined Microsoft's expertise in natural language processing with DeepMind's capabilities in deep learning and neural networks. The result was a chatbot model that was highly versatile and contextually relevant.

Compared to previous chatbot models, the Bard + DeepMind chatbot model sounds more natural and is contextually relevant. Some natural language processing techniques, as well as neural network and deep learning technologies, were used to achieve this level of success.

What set the Bard + DeepMind chatbot model apart from other chatbots was its ability to learn from the data it was trained on, allowing it to improve its performance over time. This was achieved through the use of deep learning techniques and neural networks, which enable the model to adapt to various inputs and improve its responses with continued use.

The Bard + DeepMind chatbot model was a significant development in the field of AI chatbots. Its focus on natural language understanding and generation, coupled with the expertise of its partners, allowed it to generate responses that were much more natural-sounding and contextually relevant than previous chatbot models.

Facebook's LLaMA Chatbot

Facebook developed its own large-scale language model in 2021 to create natural language responses to questions and queries. Because the model was trained on a large amount of conversation data, LLaMA is capable of handling a wide range of topics. By doing so, LLaMA can generate contextually appropriate responses that sound more natural than previous chatbot models.

Emma Taylor, an analyst at research firm GlobalData, noted that Meta (Facebook's parent company) has taken a patient approach to the AI chatbot market. Instead of rushing to release a product like ChatGPT, Meta has observed the mistakes of others and focused on how to make its product unique.

Additionally, LLaMA was designed using transformer architecture, which is one of the most popular deep learning techniques used for natural language processing. This allowes LLaMA to generate more coherent and contextually relevant responses.

As LLaMA continues to interact with users, it can also learn from them. The LLaMA chatbot is highly adaptive, making improvements possible over time as the user interacts with it more and more. Because of this, LLaMA offers an individual user-centered chatbot experience.

LLaMA's ability to generate natural language responses to queries and questions makes it a valuable tool for enhancing engagement on Facebook's platform. Facebook recognizes that providing an excellent user experience is one of the main features of why billions of people continue to use the platform.

Elon Musk's Open-Source Chatbot

Elon Musk has been recruiting Igor Babuschkinof, ex-Deep Mind, for his open-source chatbot competitor to ChatGPT (a closed-source model). According to a recent report citing an interview with Babuschkin, they have been in talks about forming a team to pursue AI research. However, the project is still in its preliminary phase and there are no definite plans yet to create any particular products.

Open-source models offer several benefits, including increased transparency, collaboration, and accessibility. Developers can access the source code of the chatbot, modify it, and share their ideas with the community, leading to the development of more innovative and efficient chatbots.

Open-source chatbots are also more accessible and cost-effective for smaller businesses and startups. By making the source code available to everyone, the chatbot's capabilities can be expanded and improved rapidly, without incurring additional expenses.

Additionally, open-source chatbots can be customized to meet the specific needs of individual businesses, making them highly adaptable and flexible.

Elon Musk's decision to create an open-source chatbot competitor to ChatGPT could potentially shake up the industry and lead to even more innovation and advancements in the field. This 

move has significant implications for the future of the chatbot industry, particularly in terms of the open-source vs. closed-source debate.

As the trend towards open-source chatbots gains momentum, we can expect to see even more accessible and cost-effective solutions for customer support and engagement.

China Joins the Chatbot Wave

China is rapidly becoming a world leader in chatbot technology, with companies like Tencent, Alibaba, and Baidu at the forefront of innovation. China's chatbots are designed for various applications, from customer service to medical consultations, and financial planning, and they have proven to be highly effective at providing personalized services to customers.

One of the main reasons behind China's success in chatbot technology is the country's huge population. With over 1.4 billion people, the demand for efficient and personalized services is ever-increasing. Chatbots provide a scalable and cost-effective solution to this problem, making them an attractive option for businesses of all sizes.

Tencent's Xiaowei chatbot is an excellent example of how China's chatbot technology is evolving. Powered by AI, Xiaowei can perform a wide range of tasks, including making restaurant reservations, playing music, and answering questions. 

Xiaowei uses natural language processing and machine learning algorithms to understand and respond to user queries, making it highly intuitive and easy to use. As a result, Xiaowei has become a popular personal assistant for many Chinese users.

With the advent of 5G technology in China, we can expect to see even more advanced chatbots in the coming years. 5G technology offers faster internet speeds and lower latency, which means that chatbots can respond to user queries in real time, further enhancing the user experience. As China continues to invest heavily in 5G technology, we can expect to see even more innovative chatbot solutions in the near future.


A number of factors have influenced the development of chatbots, including advances in natural language processing and deep learning. Large tech companies have formed partnerships to develop increasingly sophisticated chatbots. Here is an article that delves into even more chatbots and how they work. 

The ongoing debate surrounding open-source versus closed-source chatbots is also a significant factor in the evolution of chatbots, with both models having their benefits and drawbacks. We can expect even more exciting developments and innovations in the field of chatbot technology as the industry continues to evolve.