Eoghan McCabe

The three panelists discussed how best to price AI products on stage at the Cerebral Valley AI Summit. Linear’s Cristina Cordova said her team has embraced a hybrid approach, with some priced based on individual seats and others that subscribers can test out for free.

Customer support startup Intercom has developed outcome-based pricing to much enthusiasm, said founder Eoghan McCabe, where customers will only be charged if AI agents solve their customer support issues.

When it comes to pure infrastructure work, Tuhin Srivastava from Baseten has chosen to only charge based on how much customers are using his service, but added that he’s considering exploring outcome-based pricing as well.